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After several high-profile fiascoes two years ago, airlines promised to do more to avoid stranding passengers on planes for hours. But Delta Flight 510 is a stunning reminder that the problem persists.
On Good Friday, April 10, what should have been a three-hour flight became a 13-hour ordeal for passengers heading home from a Caribbean vacation. When thunderstorms prevented Delta Air Lines Inc. Flight 510's scheduled landing in Atlanta, the MD88 diverted to Columbia, S.C., for nine hours. Passengers spent five of those hours on the tarmac without food or water.
Airport officials say bathrooms turned foul, children got antsy and some passengers became extremely agitated. One woman called 911 because she needed food. Parents with small children ran short on essentials like diapers. Eventually the passengers were allowed off and held in part of the terminal, cordoned off with yellow police tape.
Read it all from Tuesday's Wall Street Journal.
Filed under: * Culture-Watch Travel

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2. TACit wrote:
Here is the important sentence in all of this article: |
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3. Anastasios wrote:
And of course our medieval forebears would say that pleasure travel on Good Friday was taking a risk anyway! April 30, 7:59 pm | [comment link] |
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4. TACit wrote:
And I did mean to include that after Des Moines our flight was diverted to Indianapolis - and to a landing site as distant from that terminal as was possible to reach, I think. April 30, 8:05 pm | [comment link] |
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5. The_Archer_of_the_Forest wrote:
Well, how exactly does one prepare for an unexpected 9 extra hours on a plane? I mean they don’t let you get on with more than a little bottled water, no ointments larger than 2 ounces, and most diaper bags, etc., are over the allotted space required for “carry on” bags. I guarantee I’d have been more than agitated after 2 hours. April 30, 9:25 pm | [comment link] |
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6. Kevin Maney+ wrote:
TACit #2 you are dead wrong. There is NOTHING that justifies this kind of abuse. NOTHING. Stop trying to rationalize atrocious behavior. April 30, 10:14 pm | [comment link] |
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7. GoSane+ wrote:
#6 Kevin Maney+, I really don’t understand your response to TACit#2. I wonder if you read his/her post in its entireity? How is it a rationalization of “atrocious behavior?” I read it as one person’s account of a rather horrific experience. I don’t read rationalization anywhere in the post. Just a gentle nudge. . . April 30, 11:04 pm | [comment link] |
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8. TACit wrote:
(Thanks, GoSane+, I was working on a response too.) Um, #6, do you mean that it would be smarter to go unprepared, expecting the airline to cater for everyone’s needs? Not sure what you mean I am wrong about, as I merely reported an experience similar to that of the Delta passengers and suggested that this summer fliers should perhaps think ahead a bit! It would be great if airlines still valued their customers as they did in the early days of the industry, but those days are in the past, unless Congress does pass an act such as described in one paragraph of the article. Such an act is not going to get passed before this summer, when passengers are encouraged to travel prepared. |
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9. julia wrote:
I bet if after a couple of hours everyone on the plane called 911 that would get some response and change the airlines routine responses to these issues. That will be my strategy next time. May 1, 8:14 am | [comment link] |
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10. Terry Tee wrote:
I can understand that things go wrong. What I cannot understand is when airlines refuse to let you off. Remember the horrific stories about NorthWest passengers marooned on planes at MSP for up to nine hours during a bad winter day a few years ago? When some passengers threatened to leave they were told the police would be arrest them. But surely airlines who refuse to allow passengers off planes that are idle on the tarmac are guilty of illegal imprisonment? May 1, 3:03 pm | [comment link] |
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11. BrianInDioSpfd wrote:
Were I detained on the ground that long, I would be seriously tempted to file a criminal complaint for kidnapping, unlawful restraint, and violation of civil rights. May 1, 11:00 pm | [comment link] |
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12. Katherine wrote:
The problem with this flight was that it was international, coming from the Caribbean. Its destination in Atlanta has an immigration and customs facility; Columbia, S.C., where it landed, does not. Delta obviously needs to develop some procedures to cover this situation. I note that when they were finally let off the plane for a while, they were kept in a separate area because they were not, until passing through immigration and customs, legally in the U.S. Airlines need to set limits on how long people can be kept on planes and develop plans to deliver food and other supplies to passengers impounded for immigration reasons. It seems Delta could have done this a lot sooner in this case. As a frequent flier with some miles, I’d have pulled out my mileage card and called the Delta service number to alert them to the problem. People with health problems or traveling with small children should plan ahead for contingencies. Were I diabetic, I would carry some suitable portable food with me at all times. What if you’re stuck in a massive traffic jam? May 2, 2:10 am | [comment link] |
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Parents of children need to start calling the police and reporting the airlines that do such things. The airline executives are endangering minors by their reckless negligence. Keeping children in unsanitary conditions without food or water for hours on end is illegal.
Diabetics and others with health issues should start calling 911 when the airlines force them to miss a meal.
There is no excuse except greed to keep passengers locked up inside an aircraft for so long. I think a good rule of thumb is that if an aircraft cannot take off, for what ever reason, passengers should not be held for longer than twice the original expected flight time. So, for an expected flight time of two hours, the longest passengers could ever stay on the plane, without that plane taking off, would be 4 hours.
April 30, 5:18 pm | [comment link]