We typically seek first to be understood. Most people do not listen with the intent to understand; they listen with the intent to reply. They're either speaking or preparing to speak. They're filtering everything through their own paradigms, reading their autobiography into other people's lives."--Stephen Covey, The 7 Habits of Highly Effective People (New York: Free Press [Simon & Schuster], 2004 revised ed.), p. 239
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